Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

We collect various types of information to provide you with exceptional service and improve your experience with our windows and doors installation services.

1.1 Personal Information

When you contact us or request our services, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Residential or business address where installation services are required
• Property details and specifications for windows and doors installation
• Payment information and billing details
• Communication preferences and service requirements

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

Hequri uses the collected information for the following purposes:

1. Service Delivery: To provide professional windows and doors installation services, schedule appointments, and complete projects according to your specifications.
2. Communication: To respond to your inquiries, provide quotes, send service updates, and maintain ongoing customer relationships.
3. Payment Processing: To process transactions securely and maintain accurate financial records.
4. Service Improvement: To analyze customer feedback, improve our installation techniques, and enhance overall service quality.
5. Marketing: To send promotional materials, special offers, and updates about our services (with your consent).
6. Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4. Data Security

Hequri implements robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data during transmission and storage
• Secure servers and firewalls to prevent unauthorized access
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to inaccurate or incomplete information.
• Deletion: You can request deletion of your personal data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time.
• Data Portability: You can request a copy of your data in a portable format.
• Objection: You can object to certain processing activities.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website functionalities.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

Hequri reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly.

11. International Data Transfers

If you are located outside the United Kingdom, please note that your information may be transferred to, stored, and processed in the UK or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.